Effective Communication in Teams: Overcoming Obstacles to Communication

Effective Communication in Teams: Some Tips!

Overcoming Obstacles to Communication

Written By Shea Wood, M.A., CCC

            When there is a communication breakdown in a team, people often have a hard time identifying what went wrong. What contributed to the miscommunication? How can we overcome these obstacles so that we can improve our own communication and be more successful in a team?

There are many barriers to effective communication, including the sender’s inaccurate expression of the message and the receiver’s misinterpretation of the message. Sending and receiving skills have been discussed in previous posts, so here I will outline two additional obstacles and tips to overcome them.

1. Noise. Often, when we communicate, there is noise that needs to be overcome. There are different kinds of noise. Physical noise is the actual noise in our environment, like a loud truck going by, that prevents us from sending or receiving a message. There are also emotional and social sources of noise, which can be harder to overcome. When we are extremely angry, upset, or frustrated, it is difficult for us to send and receive messages effectively. This emotional noise gets in our way of actually being able to phrase our communication appropriately and listen to what another person is saying. In addition, our perspective, attitude, and assumptions influence how we send and receive messages, and we may not even be aware of these social sources of noise. If I expect a teammate to be rude to me, because this has happened in the past, we may interpret his or her message as rude or negative even if this is not the sender’s intention.

Tip 1: Be aware of the noise! Being aware of the noise that is present, and that may be contributing to miscommunication, is the first step. Stop and think about how your emotions and your own expectations are influencing your ability to effectively send or receive a message.

1      2. Trust. The amount of trust that exists in relationships with our teammates influences how effective our communication is. When there is a lack of trust, the sender reduces the amount of information s/he shares and may not provide a clear and detailed message that is required to effectively communicate an idea. If the receiver does not have a functional level of trust with the sender, s/he may be suspicious of the information being communicated and may not believe that the sender is credible. This lack of trust leads to a breakdown in communication, and it is very difficult for a team to work together in the absence of trust or effective communication.

Tip 2: Build trust in teams! Take the time to get to know one another, share personal thoughts and feelings appropriately, and work on small cooperative tasks. This can help a team to develop trust in the early stages of forming, and lead to more effective communication moving forward.

For more information on effective communication, see Johnson (2014). 

Reference: Johnson, D. W. (2014). Reaching out: Interpersonal effectiveness and self-actualization (11th ed.). Upper Saddle River, NJ: Pearson.

How to Prepare Students for Jobs that Don’t Exist Yet

A recent report by the US Department of Labour revealed a startling statistic for educators and parents: 65% of current students will eventually be employed in jobs that haven’t been created yet. This finding obviously begs the question: how do we prepare our kids for a future we can’t even imagine?

21^st Century Fluencies, a new educational philosophy currently embraced by the TCDSB, suggests that we need to focus on the development of social skills. This paradigm is based on the idea that children need critical and dynamic thinking skills in order to succeed in the new century. We need to ensure that our children are equally as fluent in collaboration and problem-solving as they are in English and Math.

Employers agree on the importance of these fluencies in the ever-changing workplace. The general feeling is that interpersonal skills will become even more important as technology progresses. According to a new study, 98% of employers look for communication skills and 92% look for teamwork skills when hiring new talent for the long-term. These social skills even outranked job-specific knowledge, work experience, and education!

Any language takes training and practice to master, and becoming fluent in these 21^st century skills is no exception. Teambuilding and leadership programs are one of the most impactful and memorable ways to develop these fluencies. Hands-on activities that focus on group dynamics give your students a great opportunity to enhance their social skills in an educational environment. At Dynamix, we believe that the job market will always have room for creative and collaborative thinkers who can work well with others. Let us know how we can help prepare your kids for their future careers!

And please don’t forget to leave a comment below! What do you think of 21^st Century Fluencies? What is most important when preparing our kids for future success?

Written by Shira Lurie, Toronto lead facilitator.

Dynamix: Team-building for Kids and Teens, since 2002.

Image: http://www.superscholar.org/wp-content/uploads/2011/03/the-future.jpg